Account Manager - Italian Market (H/F)

As an Account Manager for the Spanish or Italian market, you will be responsible for managing a portfolio of existing clients. You will oversee the entire customer lifecycle, including contract renewals, strategic account management, identifying upsell/cross-sell opportunities, and supporting the implementation of their ESG reputation programs.
Your main goal: ensure customer satisfaction, loyalty, and growth.

Reporting to a Team Lead and working closely with the Country Manager, your responsibilities will include:

Account Management & Renewals

• Manage a portfolio of existing clients in the Spanish or Italian market

• Serve as their main day-to-day point of contact

• Prepare and lead the contract renewal process

• Identify upsell and cross-sell opportunities (additional products, support services, training…)

Technical and Functional Support on ESG Surveys

• Onboard clients to our back-office platform

• Present the features and functionalities available to them

• Support clients in setting up their surveys and throughout the project lifecycle

• Close the survey process and manage the final accreditation

Cross-functional Involvement

Participate in and take ownership of cross-functional projects aimed at improving the customer experience and platform usage