Collector Brazil with Portuguese language

Job Description

• JOB DESCRIPTION SECTION
  
  Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek - so they can do what they do best: improve the world around us. As a global company we are committed to a sustainable operating model, as demonstrated by our net zero 2050 commitments on greenhouse gases, as well as to the work experience and development of our employees as recognized through our numerous Great Place To Work (GPTW) awards. Information about Agilent is available at www.agilent.com.
  
  Agilent is seeking a results-oriented Collector to join our Global Credit & Collections team in Barcelona. If you have strong financial skills, a talent for communication, and enjoy solving problems, this role is designed for you.
  
  You will be responsible for managing customer relationships, resolving post-sale issues, and clarifying payment discrepancies for our Brazilian clients—mainly via phone and email. Maintaining accurate account records, prompt follow-up on payment reminders, and ensuring all actions comply with Agilent’s policies are key aspects of the job.
  
  This impactful position covers a portfolio of up to $4 million, with direct influence on Agilent’s financial performance through reduced overdue invoices and improved payment behaviors. If you’re ready for a new challenge in a dynamic, international setting, we want to hear from you!

• Your main responsibilities will include:

• Resolve, collect and manage past due accounts and outstanding invoices while maintaining
  Customer first mindset
• Take actions to encourage timely debt payments
• Collaborate with business partners (Customer Service, Sales, Service delivery, Credit) to resolve post Sales queries (billing integrity, customer expectation situations and credit issues)  
• Report on collection activity and accounts receivable status
• Payment receipts creation
• Perform daily reconciliation between two finance systems (SAP, TMF)
• Interfaces with sales support, customer service and accounts receivable to reconcile accounts
• Process customer refunds

Qualifications

• QUALIFICATIONS SECTION
   
  We are looking for a motivated individual with the following background:
   
• Native-level fluency in both Portuguese and English; other languages are a plus
• Experience in the Brazilian market and an international work background are preferred
• Knowledge of Brazilian billing procedure
• Customer service experience is required, with credit collections experience as an advantage
• Bachelor’s degree in business administration, economics, or a related field, with strong skills in Microsoft Office, especially Excel and SAP
  
  On a personal level, you are rigorous, resilient and trustworthy. You have great communication, negotiation and collaboration skills to interact with both internal and external partners. You enjoy both working within a team and autonomously. You show patience, problem-solving skills and you are able to manage stress.
   
  What we offer
• A permanent contract based in Barcelona within an international organization, offering a dynamic working environment
• Opportunities for training and development
• A commitment to work/life balance through a hybrid work model
• A competitive compensation package, including medical coverage, meal vouchers, and more
• A company culture rooted in innovation, teamwork, integrity, trust, respect, focus, and open communication
• A multicultural, diverse and inclusive environment that values the perspectives of our employees

Additional Details

This job has a full time weekly schedule.

Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel Required:

No

Shift:

Day

Duration:

No End Date

Job Function:

Customer Service