Customer Service Expert - SWEDISH market (Hybrid) - BSC

We are a Bosch Service Solutions, but we do not produce tangible objects such as DIY tools or car parts. Service is our product. We provide services and complex technology driven solutions in the area Business Process Outsourcing, and this makes us unique in the Bosch world.  

We work with leading companies from the automotive, travel, tourism, building and telecommunications sectors across the world as well as other Bosch units. So besides having external client, we also work for the Bosch Group itself, helping colleagues and divisions in other areas.  

As part of the Bosch group, we operate in one of its four main business areas – the Building and Energy Technologies unit. There is a historical reason for it. We used to be part of Bosch Security Systems (producer of security hardware and security solutions). For them we managed for e.g. on-going product maintenance or the emergency and monitoring call center.

Bosch Service Center is a shared service organization providing internal support to various Bosch Group units, delivering centralized services aimed at optimizing processes, enhancing operational efficiency, and ensuring high quality standards.

As a Customer Service Expert, you will play a key role in handling customer inquiries and supporting BSC team. Your responsibilities will include, but are not limited to, the following:

• Provide advice and guidance to customers from various backgrounds for tools, products, platforms, etc. via call, e-mail, chat and social media (inbound / outbound)

• Drive improvement initiatives to always ensure the best customer experience.  

• Manage and resolve user issues across SWEDISH and ENGLISH peaking markets, ensuring timely and efficient service.

• Collaborate with different connected services within Bosch Service Center that fit with your languages and knowledge.

• Handle global technical tickets and implement updates on Bosch Group websites.

• Fulfill additional assignments as for example provide knowledge item input (responsibility for applying knowledge) or quality feedback and input for the global work instructions.

• Follow the company's Internal Regulations, policies as well as the service’s work instructions and processes. Besides that, achieve the individual and service key performance indicators.

WHAT WE OFFER:

• Development Opportunities: Unlock your potential with diverse horizontal development paths, providing avenues for growth and progression within the company.
• Contract Stability.
• Monday to Friday set schedule (09:00-17:00h.) *WEEKENDS OFF*
• Flexible work opportunity for hybrid or full remote working. (Candidates based in Barcelona will come to our offices 3 times per month, and work from home the rest of the month).
• Diverse and international work environment with colleagues from various backgrounds and cultures, fostering a collaborative and inclusive workplace.
• Compensation package will be presented during recruitment process, your recruiter will discuss with you salary details for this position.
• Employee discount at Bosch online shop; Multi-brand discount programs;
• Health insurance plan with significant company-supported discounts
• Annual health check-up fully paid by the company
• Free fresh fruit provided in the Barcelona office, promoting a healthy and vibrant work environment.

WHAT WE ARE LOOKING FOR:

• Must have strong verbal and written communication skills, in SWEDISH (C2/Bilingual) and ENGLISH (C1)
   
• Professional telephone etiquette, and the ability to handle situations in an efficient and professional manner.
   
• Must have a sense of team response to satisfy sales goals and assure 100% customer satisfaction.
   
• IT Knowledge:
  • Basic IT skills, with at least user level experience is required.
  • Familiarity with Excel (e.g., understanding of pivot tables).
  • Proficiency in Microsoft Office and other relevant software applications (Excel, Word, Power Point, Outlook)
     
• Problem-solving skills and a proactive approach.
   
• Experience with ticketing tools like Jira (is highly valued).
   
• Previous experience in customer service or a related field (is preferred).
• Innovative and solution orientated mind-set. 
   
• Confident and willingness to learn, with the ability to deliver an excellent customer experience from start to finish
   
• Ideally having already experience in a customer service environment and social media 

We want you if you're a motivated and customer-oriented individual who is passionate about delivering exceptional service. If you are ready to join a dynamic team and contribute to the success of My Bosch Car Service, we encourage you to apply.

APPLICATIONS WILL BE RECEIVED UNTIL FEBRUARY 26th.

 

At BOSCH, we believe that diversity is a cornerstone of innovation and success. We are committed to creating an inclusive environment where all individuals, regardless of their background, identity, or experiences, feel valued and empowered to contribute their unique perspectives. We celebrate the differences that make us stronger and strive to foster a workplace that reflects the diverse communities we serve.

We encourage applications from individuals of all races, ethnicities, genders, sexual orientations, ages, abilities, and backgrounds. Our goal is to build a team that not only represents a variety of perspectives but also drives creativity and collaboration. We are dedicated to providing equal employment opportunities and ensuring that our hiring practices are free from bias.

Join us in our commitment to diversity and inclusion, and help us create a workplace where everyone can thrive.