Customer Support Analyst - German

As a Customer Support Analyst, you will demonstrate a unique combination of people skills and tech savvy as you will be speaking/messaging/emailing with clients and helping them navigate any challenges they have with our hospitality cloud. It's a unique opportunity where you will learn a ton and gain invaluable experience in a tech company with a startup vibe.

✅ Your mission, should you choose to accept it:

1. Develop an in-depth understanding of Mews’ solutions, serving as an ambassador to our customers, ensuring they are achieving great value from our products.

2. Provide exceptional support for customers on technical issues via messaging, email and phone.

3. Consult with customers proactively on ways to improve usage and efficiency.

4. Build and retain rapport with appointed "Mews person" at customer sites.

5. Maintain thorough customer documentation.

6. Continuously improve internal knowledge base

7. Leverage Support tooling to document customer issues thoroughly

🤝 You’ll be a great fit if you bring a few of the below with you:

• Native or fluent in English and German

• Located in Barcelona

• Experience working in hotels and/or customer service roles in SaaS 
• Experience using Property Management Systems is a bonus

• Outgoing, social, ready to communicate with employees, customers and partners across different countries and different organizational levels

• Ability to take feedback, learn quickly and adapt to new situations

• Willingness to work in shifts as we support our customers around the globe 24/7, 
  Shifts rotation is: 
  Early: 07:00–16:00
  Day: 09:00–18:00
  Late: 13:00–22:00