F&A Team Leader Accounts Receivable E&A GBS

The Accounts Receivable Team Leader is responsible for leading and coordinating end‑to‑end AR activities, including customer collections, dispute and deduction management, cash application, and credit management. The role ensures timely cash collection, accurate receivables accounting, risk mitigation, and continuous improvement of AR processes while providing strong leadership.

Team Leadership & Operations

• Lead, coach, and develop the Accounts Receivable team covering Collections, Deductions, Cash Application, and Credit.

• Allocate workloads, set priorities, and ensure SLA and KPI adherence.

• Conduct regular performance reviews, provide feedback, and support employee development plans.

• Act as escalation point for complex customer and internal issues.

Collections Management

• Oversee proactive and systematic customer collections to reduce Days Sales Outstanding (DSO).

• Ensure timely follow‑up on overdue invoices and resolution of payment delays.

• Manage escalations with customers, sales, and customer service when collections are at risk.

• Drive consistent application of collection strategies by customer segment and risk profile.

Deductions & Dispute Management

• Supervise accurate identification, investigation, and resolution of customer deductions and disputes.

• Partner with Sales, Pricing, Logistics, and Customer Service to resolve root causes.

• Track aging deductions and ensure timely closure.

• Analyze trends and implement preventive actions to reduce recurring issues.

Cash Application

• Ensure timely and accurate posting of customer payments.

• Oversee unapplied cash and short payments resolution.

• Coordinate with Treasury and Banking teams to ensure accurate cash visibility.

• Drive automation and straight‑through processing initiatives where possible.

Credit Management

• Oversee credit risk assessment, customer credit limits, and periodic credit reviews.

• Recommend credit limit changes based on financial analysis, payment behavior, and risk exposure.

• Enforce credit policies while maintaining positive customer relationships.

• Support business growth by balancing risk management with commercial needs.

Reporting & Controls

• Prepare and review AR performance reports (DSO, aging, overdue %, bad debt exposure).

• Ensure compliance with internal controls, SOX requirements, and accounting policies.

• Support internal and external audits by providing documentation and explanations.

• Monitor bad debt provisioning inputs and write‑off processes.

Continuous Improvement & Stakeholder Management

• Identify process inefficiencies and lead improvement initiatives.

• Support system enhancements, automation, and AR tool implementations.

• Act as a key point of contact for internal stakeholders (Sales, Customer Service, Treasury, FP&A).

• Contribute to standardization and best‑practice sharing across regions.

Required Qualifications & Experience

• Bachelor’s degree in Finance, Accounting, Business Administration, or related field.
• +4 years’ experience in Finance departments (Accounts Receivable preferred) 
• +2 years’ proven experience in a similar role leading a team.
• Strong hands‑on knowledge of Collections, Deductions, Cash Application, and Credit Management.
• Experience in a Shared Services or multinational environment preferred.
• Proven ability to manage stakeholders across functions and geographies.
• Advanced English & Spanish languages

Skills & Competencies

• Strong leadership and team management skills.
• Customer‑focused with effective negotiation and problem‑solving abilities.
• Strong analytical and reporting skills.
• Good understanding of credit risk and cash flow management.
• Process‑driven mindset with continuous improvement orientation.
• Excellent communication skills (written and verbal).
• ERP system experience (SAP) and advanced Excel skills.

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