Norwegian Customer Service Coordinator in Barcelona, Spain

About Barcelona

Barcelona is one of Europe's most popular destinations for professionals looking to combine an international career with Mediterranean living. With its sunny climate, beautiful coastline and vibrant international community, the city offers an excellent quality of life.

Working in Barcelona means joining an international environment while enjoying everything from local cafés and beaches to world-class culture and nightlife.

You need an EU passport to apply.

Click here to read more about living and working in Barcelona.

The job

As a Norwegian Customer Service Coordinator in the retail services sector, you will coordinate maintenance and repair services for retail clients across the Nordic market.

You will be responsible for ensuring service visits are planned efficiently, maintaining strong customer relationships and supporting technicians throughout the service process. This role combines customer service, coordination and operational planning in a fast-paced international environment.

You will work onsite in Barcelona from Monday to Friday, with shifts scheduled between 08:00–17:00 or 09:00–18:00.

Your daily work will include tasks like these:

• Planning and coordinating maintenance and repair services

• Scheduling technicians and monitoring service visits

• Ensuring technicians' health and safety documentation is up to date

• Maintaining regular communication with customers regarding ongoing services and completed work

• Handling service requests and coordinating incident management

• Supporting invoicing updates and additional service requests

• Monitoring service quality and customer satisfaction

• Identifying operational improvements and supporting process optimisation

• Reporting project risks and operational issues to management

• Collaborating closely with colleagues across different teams

We offer

• Permanent full-time contract in Barcelona

• Comprehensive onboarding with approximately two weeks of paid training

• Ongoing coaching and support from experienced colleagues

• International and supportive working environment

• Career development opportunities within the growing Nordic market

• Opportunity to grow alongside a newly expanding market

• Productivity bonus opportunities after six months

• 23 days of annual leave

Your qualifications

💭 You are fluent in Norwegian and have good English or Spanish skills.

🤝 You have previous experience in customer service or are highly service-minded.

🛍️ Experience within the retail sector is considered an advantage.

🧩 You are proactive, organised and able to stay calm in a fast-paced environment.

💬 You have excellent communication skills and enjoy building strong customer relationships.

💻 You are confident learning new systems and working with digital tools.

🚀 You are resilient, solution-oriented and enjoy working as part of an international team.

If you have any questions about the position, please send an email to info@jobsqd.com. Our recruiters will be happy to assist you.