Renewals Specialist - German Speaking
EQS GroupJOIN OUR TEAM
As part of our Global Customer Experience organization, the Renewals team plays a critical role in ensuring long-term customer continuity, recurring revenue predictability, and smooth contract governance across markets. As a Renewals Specialist, you will own the operational execution of customer renewals in a predominantly auto-renew environment, managing timelines, exceptions, and risk with precision. Working closely with Customer Success, Contracts Administration, Finance, and Legal, you will ensure renewals are accurate, timely, and aligned — enabling EQS to deliver a predictable, trustworthy customer experience at scale.
EQS Group is a leading international cloud software provider in the areas of compliance & ethics, data privacy, sustainability management, and investor relations. We help thousands of companies worldwide cultivate trust by simplifying the complexities of compliance, investor relations, and transparent communication with stakeholders.
Transparency is especially important to us. That is why we communicate all our commitments to sustainability, diversity, equality, and well-being on our homepage and our social media platforms. We do this for you, for us, for everyone – fairly and publicly.
The key to our success is hiring talented people who bring passion to the table every day, take responsibility, and support each other in the best possible way to create a trustworthy environment.
OUR CULTURE DRIVES OUR BENEFITS
- You're important. A trusting environment and lifelong learning for your individual development. Set personal development goals, receive support and regular feedback. We support you in equipping yourself for success.
- Living our values. Take responsibility for a variety of tasks, find out what you like to work on, and find your way to make your own personal impact with us!
- Great atmosphere. Regular team events, parties, and a talented international team with a common goal that unites us all.
- Be part of an exciting journey. Contribute to our success story of becoming the leading European cloud provider for corporate compliance and investor relations solutions.
- Work-life balance is a must. Work in a modern office in the heart of Barcelona. In addition, we offer flexibility through our hybrid-working model, conveniently arrange your working hours, and the ability to work from abroad within the EU. We provide you with 24 days of paid vacation – because we also value your free time.
- Special Perks Just for You. We offer you other exciting benefits such as meal vouchers for your healthy breaks well as corporate shopping benefits.
Health is a priority. We offer private health insurance, and you can also benefit from our corporate mental health counselling!
YOUR IMPACT
In this role, you will:
- Manage the renewal lifecycle for a defined portfolio of auto-renewing customerensuring timely confirmations, data accuracy, and coordination across stakeholders.
- Oversee exceptions to the auto-renew process — including cancellations, term adjustments, price changes, and multi-year amendments — ensuring compliance with internal approvals.
- Project-manage the renewal timeline, ensuring customer outreach, internal reviews, CPI updates, legal checks, and billing readiness occur on schedule.
- Identify at-risk customers early, collaborate with Customer Success to address concerns, and intervene before the auto-renewal date when needed.
- Drive growth where appropriate by positioning add-ons, upgrades, and packaging improvements aligned to customer needs.
- Maintain renewal accuracy in Salesforce, ensuring dates, values, and contract structures reflect the true commercial state.
- Partner closely with ContractsAdministration, who will prepare and validate all renewal paperwork, quote adjustments, and billing setup changes.
- Support forecasting discipline, providing reliable renewal projections and visibility into risk and opportunity across your portfolio.
- Contribute to the evolution of renewal frameworks, including automated workflows, customer communication templates, and exception-handling processes.
Be part of an exciting journey and contribute to our success story of becoming the leading provider of digital compliance and governance solutions.
THIS IS YOU
This role is perfect for someone who thrives in a structured, operationally disciplined environment and enjoys leading commercial processes end-to-end with precision and customer empathy.
What You Know
- 2–4 years of experience in renewals, account management, or quote-to-cash operations in SaaS or a subscription-based business.
- Experience operating in auto-renewal environments or other recurring revenue models.
- Strong understanding of SaaS metrics (ARR, GRR, NRR) and how renewal outcomes drive financial performance.
- Familiarity with Salesforce and structured renewal pipelines, with the ability to maintain clean, accurate data.
- Working knowledge of contract terms, CPI adjustments, notice periods, and approval workflows.
- Fluency in English and German(C1/C2)
How You Operate
- You are structured, organized, and excellent at managing timelines across dozens of concurrent renewals.
- You treat renewals as operational events, not ad-hoc deals — building predictability through cadence and rigor.
- You balance precision with efficiency and know how to escalate early when something looks misaligned.
- You thrive in a process-driven environment and enjoy improving workflows to make things smoother for customers and teammates.
- You use data to guide decisions, spotting patterns in churn risk, uplift opportunity, and customer behavior.
How You Collaborate
- You work seamlessly with Customer Success on customer sentiment and exceptions, and with Contracts Administration on paperwork readiness.
- You partner closely with Finance and Legal to ensure all pricing, terms, and approvals are aligned before auto-renew triggers.
- You communicate clearly across stakeholders — ensuring no surprises on renewal timelines, risks, or outcomes.
- You elevate team performance by sharing insights, flagging process gaps, and contributing to a culture of continuous improvement.
About us
EQS Group is a leading international cloud provider in the areas of compliance & ethics, data privacy, sustainability management, and investor relations. More than 10,000 companies across the world use EQS Group’s products to build trust by reliably and securely meeting complex regulatory requirements, minimizing risks and transparently reporting on business performance and its impact on society and the environment.
EQS Group’s products are bundled in the cloud-based software EQS COCKPIT. This allows compliance processes in the areas of whistleblower protection and case handling, policy management and approval processes to be managed just as professionally as business partners, third parties and risks, insider lists and reporting obligations. In addition, EQS Group provides software for the fulfillment of human rights due diligence obligations along corporate supply chains, ensure compliance with data privacy regulations like GDPR and EU AI Act, and support efficient ESG management and compliant sustainability reporting. Listed companies also benefit from a global newswire, investor targeting and contact management, as well as IR websites and webcasts for efficient and secure investor communication.
EQS Group was founded in Munich in 2000. Today, the group employs around 650 professionals worldwide. https://www.eqs.com/
Join our team at EQS Group and become part of a dynamic and inclusive workplace that celebrates individuality. We welcome individuals from all backgrounds who share our commitment to excellence and our passion for creating a diverse and inclusive workforce.
Take a look at Kununu or Glassdoor as well as Ambitionbox for India, to find out what people say about us as an employer!