Salesforce Support - Barcelona (m/f/d) 1
SchwarzSchwarz Digits creates the technological foundation for digital sovereignty in Europe. As the IT and digital division of the Schwarz Group, we develop and manage the IT infrastructures for the retail divisions Lidl and Kaufland, as well as Schwarz Production and PreZero. At the same time, we operate as an independent provider in the external market to support companies across Europe in their digital transformation. We bundle our core services in the areas of Cloud, Cyber Security, Data & AI, Communication, and Workspace.
Join us and contribute to digital sovereignty in Europe. With us, you will work at the intersection of agility and security: You will benefit from fast decision-making processes, enjoy genuine creative freedom in your projects, and be able to build upon the stable foundation of the Schwarz Group.
Salesforce Support - Barcelona (m/f/d) 1
Your tasks
- Manage requests from users registered in the ticketing tools, maintaining the levels established in the SLA's, eg: authorization access, Customizing, Job Planning
- You have solid Salesforce Admin expertise. Basic development skills will be appreciated.
- Ideally you have experience handling Support Ticketing Systems, Support tasks or IT projects
- Acts partly as an interface between the BC units and the business units responsible for the development and implementation of new systems and the infrastructural operation of systems
- Identifies possible system improvements and drives them within the SDO team (e.g. by means of operational problem management)
- Controls, plans and is responsible for processing in the systems with a business background and coordination within the SDO
- Monitoring business processes (from operational planning and the development of suitable monitoring to event handling/escalation processes)
- Identify system problems (recurring incidents) and work proactively to solve them.
- Operational knowledge management (Provide training to end users, collaborators or BC's when required)
- Notify users, BCs and/or other teams about serious incidents in the system and any change in procedure.
- Test Activities (Develops test plans together with BC and Business)
- Quality assurance measures (CSI)
- Work following the established guidelines regarding Incident Management, Problem Management and Knowledge Management processes.
Your profile
- Desired University degree in Information Technology or similar
- You have solid Salesforce Admin expertise. Basic development skills will be appreciated.
- Ideally you have experience handling Support Ticketing Systems, Support tasks or IT projects
- Fluent English
- It motivates you when you familiarize yourself with new topics
- You are characterized by strong analytical skills, networked thinking, and an affinity with process optimization
- You enjoy working in an international team
- You are results oriented, and demonstrate a ‘can-do' attitude – adaptability, flexibility and resourcefulness
- Knowledge in ITIL is a plus.