Your tasks:
- You strengthen our international team in the Schwarz Group's IT-Finance & Corporate Functions department, working with IT systems of the Administration area, with focus on Accounting and Controlling
- You work on tickets and other tasks related to operational processes
- You support our Keyusers and Business Solutions Experts - colleagues from Lidl, Kaufland and other companies in the Schwarz Group - with troubleshooting of incidents, solving problems and implementation of software changes.
- You prioritize, analyze, document and process incoming incident tickets.
- Your activities also include close cooperation with the specialist departments and the internal and external development departments.
- If necessary, you train the local support departments with specially created training sessions.
- Continuous optimization of the support and operations processes is one of the focus points on your day-to-day work.
- You handle proactive and reactive problem management to avoid long-term disruptions in FI Systems.
- You collaborate with other departments, document new processes and help to transfer the acquired know-how to other team members.
- You are the service contact person for application support
Your profile:
- Desired University degree in Information Technology or similar
- You have already professional experience in IT support tasks or IT projects
- Ideally, you have experience handling Support Ticketing Systems
- Knowledge of SAP MM and FI is nice to have
- Experience in Accounting are nice to have
- Fluent English and German both spoken and written
- It motivates you when you familiarize yourself with new topics and you can understand and adapt to new IT processes and technologies easily
- You are characterized by strong analytical skills, networked thinking, and an affinity with process optimization
- You enjoy working in an international team
- You are results oriented, and demonstrate a ‘can-do' attitude – adaptability, flexibility and resourcefulness
- Knowledge in ITIL is a plus.