Senior Product Operations Specialist

Mews is hiring a Senior Product Operations Specialist to remove friction across our product value stream and elevate product management capability across the organisation. This is not a support role. This is not a delivery role. This is a strategic, horizontal position designed to scale how Product works.

As we scale, we’re seeing increasing friction across R&D and go-to-market handoffs. Product managers are navigating complex discovery, delivery and go-to-market motions, but without consistent processes, tooling standards or engagement patterns.

This role exists to:

• Remove bottlenecks between R&D and GTM
• Build stronger operating foundations for Product
• Enable PMs to do their best work
• Design systems that scale with us

You will not execute product delivery for teams. You will design the conditions that make product delivery excellent.

• You will act as the horizontal enabler across all product teams.
• You’ll build a strong Product community, establish shared language and operating standards, and own the processes that connect discovery, delivery and go-to-market.
• You’ll report directly to Hugo and work closely with Product Directors, PMs, Product Marketing, and GTM Enablement to reduce friction and clarify engagement patterns.
• This role carries strategic accountability for improving how Product operates across the organisation.

• Build and nurture a community of Product Managers, including guilds, ceremonies and shared learning
• Own onboarding for new PMs and continuously improve it
• Ensure consistent adoption of product methodologies and frameworks
• Define and evangelise best practices across discovery, prioritisation, execution and delivery

• Analyse the end-to-end product value stream and remove bottlenecks
• Clarify R&D and GTM engagement models and handoff patterns
• Take broken or unclear processes and implement scalable improvements
• Ensure value delivered by Product is clearly articulated and measurable

• Own product tooling standards and best practices
• Ensure teams are using analytics, roadmapping and delivery tools effectively
• Run regular health checks on the metrics that matter
• Support leadership in driving efficiency and consistency across lifecycle management
• You will represent PM needs cross-functionally, without becoming a proxy executor for other teams.

This is an IC4-level hire. We’re looking for someone senior enough to drive structural change, not just provide hands-on support.

You might come from:

• A Senior Product Manager who has built systems to enable other PMs
• A TPM with broad value-stream exposure
• A Product Operations or Enablement professional from a scaling tech company
• An analytics or operations leader with strong product exposure

• 4 or more years in a product organisation
• Experience improving broken or unclear processes at scale
• Deep understanding of the full product value stream, from discovery through go-to-market
• Exposure to scale-ups or organisations slightly ahead in their scaling journey
• Strong stakeholder management across Product, Engineering, and GTM
• Data-driven mindset with structured problem-solving ability
• Experience with analytics and BI tools, roadmapping platforms and delivery systems

Most importantly, you care about enabling others to succeed.

• It is horizontal across Product, not embedded in one squad
• It is strategic in remit, not tactical support
• It is accountable for reducing friction between R&D and GTM
• It will shape how Product operates as we scale

The market for senior Product Operations talent is still emerging. We’re open to strong profiles from adjacent backgrounds if you’ve built systems, clarified chaos, and improved operating models before.

If you’re excited by building clarity at scale, strengthening the connective tissue between teams, and designing systems that make product organisations thrive, we’d love to speak.

Let’s build the operating engine behind great product together.