Strategic Accounts Lead

Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Own and grow Glovo's most strategic global QSR partnerships

Glovo partners with some of the world's largest Quick Service Restaurant (QSR) brands. This role focuses on building and scaling our relationships with global and regional headquarters, ensuring that strategic initiatives are executed consistently across markets while unlocking new commercial growth opportunities.

As the commercial owner for a portfolio of global QSR partners, you'll work cross-functionally with Product, Operations, Integrations, Legal and local commercial teams to define strategy, remove execution blockers and maximize partner performance across multiple countries.

Strategic Partner Management:

• Own executive relationships with global and regional QSR headquarters, acting as the single commercial owner for strategic accounts.
• Build long-term partnerships through regular executive engagement and structured governance.
• Align HQ priorities with regional and local execution to ensure consistent delivery across markets.
• Proactively manage partner satisfaction, expectations and strategic roadmaps.

Joint Business Planning & Commercial Growth:

• Develop and execute Joint Business Plans (JBPs) with strategic partners across multiple regions.
• Identify new commercial opportunities including Ads, promotions, pricing initiatives, operational improvements and market expansion.
• Define success metrics and track delivery against ambitious commercial objectives.
• Coordinate cross-country initiatives to maximize impact and accelerate adoption.

Cross-functional Leadership:

• Partner closely with Product, Engineering, Operations, Legal and Integrations teams to resolve strategic partner blockers.
• Represent partner priorities internally, influencing product roadmaps based on commercial impact.
• Lead strategic projects such as platform migrations, API rollouts and new product launches.
• Ensure partners are commercially and technically prepared for major platform changes.

Operational Excellence:

• Identify scalable best practices across markets and drive their implementation globally.
• Standardize partner engagement frameworks and operating models.
• Improve visibility through reporting and governance, ensuring consistent execution across regions.
• Act as the escalation point for complex commercial, operational and integration challenges.

Must haves:

• Fluent English (written and spoken) — you'll work daily with global headquarters and senior stakeholders across multiple regions.
• Significant experience in Strategic Account Management, Enterprise Sales, Business Development or Consulting within a fast-paced international environment.
• Proven ability to manage executive-level stakeholder relationships and influence without direct authority.
• Strong commercial mindset with experience identifying growth opportunities and translating strategy into execution.
• Excellent project management skills, with demonstrated ownership of complex cross-functional initiatives.
• Ability to navigate ambiguity, prioritize effectively and deliver results across multiple markets simultaneously.

Nice to haves:

• Experience working with global restaurant brands, retail, marketplaces or technology platforms.
• Familiarity with APIs, integrations or technical products.
• Strong analytical skills with experience using Excel, Looker, SQL or similar tools to support commercial decisions.
• Experience coordinating initiatives across multiple countries or regional organizations.

Individuals representing diverse profiles, backgrounds and experiences are often less likely to apply if they don't meet every single requirement. If you're excited about this opportunity but don't tick every box, we'd still love to hear from you. Skills can be developed, and diverse perspectives make stronger teams.

At Glovo, your success is defined by both results and behaviors. We hire for excellence in craft and for the Leadership Principles that shape how we think, decide, and collaborate. What you achieve matters and how you achieve it defines us. Together, they move the business forward and deliver great experiences. Learn more about our Leadership Principles here.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds – all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life?

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