Customer Service Agent (German and Spanish speaker)
Education FirstBe the advisor of hundreds of our students, who are learning languages with EF Language Live!
EF Education First - Corporate Learning is looking for a new Customer Service Representative.
If you are already living in Barcelona with a valid NIE/Spanish Social Security Number and want to work 30 hours a week, from Monday to Friday in our central office, or from home (2 days a week) with an international team of experts, apply now!
You will also enjoy a 2-week paid training, 28 vacation days per year, excellent price for gym access, international career opportunities, and, with seniority, a flexible remuneration plan that includes private medical insurance, childcare, personal development training.
Your responsibilities will include but are not limited to:
Motivating and guiding our students through our online school
Advising on how to achieve personal and company learning targets via phone, chat, and email
Presenting the different school features and options to provide a customized service
Overcoming student objections, anticipating their needs by giving personal solutions to manage time and progress
Offering call and following up service in German (C2 level), Spanish (C2 Level) and English (C1 or C2 level)
Hosting school demo webinars
Providing technical advice and solutions to ensure all our students have the best learning experience using EF products
Responding to all questions directly or by relaying to our Global Customer Service by email or chat
Meeting the operations requirements of quality and productivity of customer support services
Reporting to your Supervisor.
To be successful in this role, you will be/have:
Excellent writing and speaking skills in German, Spanish, and English
Highly responsible with a strong sense of ownership and autonomy
Focused on students’ satisfaction and ready to go the extra mile
Cultural awareness and interpersonal skills that establish trusted advisor relationship with students
Ability to remain calm and organized under pressure and with uneasy students
Great communicator with students and teammates
Consistently striving for improved quality and results
Quick reasoning for problem solving
Excellent at multitasking and working on various electronic platforms.