Danish-speaking Customer Service Representative - Travel Industry in Barcelona

Job Description

Are you an empathic person with a passion for helping others? Our client is looking for an Danish-speaking Customer Support Advisor to join their team in Spain!

Join a multicultural support team representing a prestigious travel company. You'll be the connection between global travellers and accommodation providers, ensuring top-tier service and support. Enjoy engaging team activities, training, and personal development in a vibrant and international environment.

About the company
Our client is a global leader in customer experience management and contact center services, delivering exceptional customer care in over 35 languages. With a diverse team across multiple countries, they provide first-line support and technical assistance for leading international brands in a dynamic and inclusive work environment.

What will you do?

• Support international travellers by clarifying service and payment inquiries

• Communicate with customers and accommodation suppliers via email and phone

• Ensure high-quality customer service by identifying and understanding customer needs

• Mediate between parties and resolve issues with professionalism

• Follow set procedures and accurately log all interactions

• Work in a team-oriented environment to ensure service excellence

Candidate profile

• Danish C2 level and advanced English proficiency

• Excellent written and verbal communication skills

• Strong PC skills (Office 365, CRM, internal platforms)

• Problem-solving mindset and solution-driven approach

• Motivated, goal-oriented, and customer-focused

• Adaptable to changing priorities and business processes

• Affinity with accommodation platforms

• Previous customer service experience is valued

Employer offers

• 38.5h/week (Monday to Sunday), shift 09:00 - 20:00h

• 22.249 € annual gross salary 

• Temporary contract that goes to a permanent one after 3 months 

• Relocation support is offered

• Initial 3-week training with continued coaching

• “Feel Good” program: Spanish lessons, team activities, quizzes

• Private health insurance (upon permanent contract)

• Flexible remuneration options after probation

• 27 vacation days a year (well above average) 

• Free coffee daily and fruit once a week

• A dynamic, multicultural, and international work environment

• Career development in a leading support department

Nordic Jobs Worldwide

Nordic Jobs Worldwide is a leading recruitment company focusing on connecting Nordic–speaking talents with exciting career opportunities worldwide. With a network of 400+ partners in over 40 countries, we have successfully helped more than 6,500 candidates secure their dream jobs.