Position: Customer Experience Specialist
Location: Barcelona, Spain (remote if in Barcelona)
Employment type: Full-time
DUTIES AND RESPONSIBILITIES:
- Manage customer interactions through various communication channels (phone, email, chat, or CRM systems), ensuring timely and accurate responses
- Process customer orders, quotations, and inquiries accurately using designated company systems (e.g., ERP or CRM tools)
- Provide product information and basic technical support to assist customers in identifying appropriate products or services for their needs
- Track and communicate order status, including delivery schedules, updates, and any delays, to maintain transparency and trust with customers
- Collaborate with internal departments such as logistics, sales, and technical support to resolve customer issues efficiently
- Maintain up-to-date and accurate records of all customer interactions, transactions, and service requests
- Follow established service standards, procedures, and escalation protocols to ensure quality and consistency
- Identify opportunities to improve customer satisfaction, operational processes, and overall service delivery.
REQUIREMENTS:
- Native / fluent in Dutch, both verbal and written. Proficiency in English (minimum B2 level)
- High school diploma or equivalent; higher education or vocational training in business, communication, or a related field is an advantage
- Proven experience in customer service, or a similar client-facing role
- Proficiency in customer management systems (e.g., CRM platforms) and familiarity with enterprise software (such as SAP or similar systems)
- Strong communication and interpersonal skills, with a customer-focused and solution-oriented approach
- Ability to multitask, manage priorities, and maintain accuracy under pressure
- Basic technical understanding or interest in products/services relevant to the companys field
- Commitment to continuous learning, adaptability, and collaboration in a fast-paced environment
- Be set up and living in Barcelona, with your NIE and remote work set up.
OFFER:
- Excellent remuneration package based on experience, skills and performance
- Working schedule: Monday to Friday, 9-18hr
- Be part of a dynamic and creative team with positive and friendly atmosphere
- Guidance and tools to reach career potential.