Are you a customer-focused communicator with great problem-solving skills? If you enjoy helping people, thriving in a collaborative international environment, and bringing a positive approach to daily challenges, we would love to have you on our team!
Job Responsibilities:
- Support Finnish-speaking customers via email, phone, and live chat with inquiries regarding bookings, payments, and account services.
- Serve as a mediator between customers and global accommodation providers to ensure quick and effective issue resolution.
- Accurately maintain and update customer records within CRM systems and internal software.
- Follow established operational guidelines while exercising sound judgment to resolve unique customer needs.
- Collaborate actively with team members to meet quality standards and service targets.
Requirements:
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Finnish: Native or C2 level; fluent command of English (written and spoken).
- Strong verbal and written communication skills with attentive listening abilities.
- Solid computer literacy: Office 365, CRM platforms, and general digital workflow tools.
- Solution-driven mindset with strong analytical and troubleshooting skills.
- Resilience and a constructive attitude when handling challenging customer scenarios.
- Prior experience in customer support, contact centers, or hospitality is preferred.
Benefits & Work Conditions:
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Contract: Full-time (38.5 hours/week), scheduled Monday through Sunday with fixed shift patterns and 2 days off per week.
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Salary: €23,500 gross/year (plus quarterly performance bonuses).
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Location & Office: Modern office space convenient to major public transport links, equipped with comfortable breakout and team zones.
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Perks: Comprehensive private health insurance, interactive health and social program ("Feel Good"), fully paid initial training, and clear pathways for career growth.