Lead Product Manager, E‑commerce (Booking and Shopping)

Summary

The Lead Product Manager, E‑commerce (Booking and Shopping) owns the end‑to‑end strategy and delivery of Amadeus Hospitality’s guest‑facing booking and shopping experiences, where guest intent is converted into revenue. The role ensures booking journeys are intuitive for guests, effective for hoteliers, and scalable globally, balancing short‑term performance with long‑term platform sustainability. Working closely with Web, Content, Analytics, and Guest Experience teams, it drives data‑informed product decisions and alignment across the Digital Guest Experience ecosystem.

Key Responsibilities

• Own product strategy and roadmap for the Direct Channels / Booking domain, turning business goals, customer needs and market insights into clear priorities and outcomes;
• Lead discovery and definition (problem framing, requirements, value proposition) and align direction with senior stakeholders across Commercial and Platform;
• Drive end‑to‑end delivery from concept to launch, partnering with R&D, UX and platform teams to ship high‑quality, scalable solutions;
• Use data and experimentation (KPIs, analytics, A/B testing) to continuously optimize booking and shopping funnels and improve performance;
• Ensure operational excellence (BAU): stability, reliability and performance of booking products while enabling continuous enhancements;
• Manage risks, dependencies and trade‑offs, balancing short‑term business needs with long‑term platform sustainability;
• Lead, mentor and develop product managers, building strong product practices (discovery, delivery, execution) and a culture of accountability and customer focus;
• Partner on go‑to‑market & adoption, working with Commercial, Operations, Marketing and Customer teams to support rollout, retention and feedback loops.

About the ideal candidate:

• Bachelor’s degree (or equivalent) in a relevant field (e.g. digital media, marketing, business, engineering, computer science); Master’s degree is a plus;
• 7+ years of experience in Product Management, with strong exposure to digital, e‑commerce, or web‑based products;
• Proven experience owning and optimizing transaction‑driven journeys (shopping/booking), including conversion, funnel performance, and experimentation;
• Demonstrated ownership of the end‑to‑end lifecycle of complex digital products in a cross‑functional, agile environment;
• Strong ability to work with engineering, UX, analytics, and commercial teams to deliver measurable business impact;
• Solid business acumen, with a good understanding of digital commerce models, distribution channels, and revenue‑driven platforms;
• Strong knowledge of web and e‑commerce best practices, including CRO, A/B testing, and data‑driven decision making;
• Hands‑on experience with product and collaboration tools (e.g. JIRA, Confluence, analytics and optimization tools);
• Fluent English; Spanish and/or French considered a plus;
• Availability to travel.

What we can offer you:

• 💰 A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including bonus, pension plan, travel, life and healthcare insurance, as well as lunch and transport allowance and other benefits.
• 🌎 A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
• 🎓 Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.
• 🤗 A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.
• 🌟 A flexible working model - We want our employees to do their best work, wherever and however it works best for them.
• 🌈 A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.
• 📈 A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.
• 🎯 A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.

#LI-EMEA

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.  

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.