Reservations & Groups Executive (Revenue-Focused)
Barcelona | Central Reservations | Full-time | Monday–Friday
Join Generator
At Generator, we don’t just sell beds — we create experiences in some of the world’s most exciting cities.
Recognised by Fast Company as one of the Top 50 Most Innovative Companies, we are growing fast — and building a Central Reservations team that directly drives our global revenue.
This Is Not a Typical Reservations Role
This is where sales meets operations.
If you’re looking for a purely administrative role, this isn’t it.
Here, your impact is measurable — in conversion, revenue, and client relationships.
You will:
- Manage high-value group business
- Drive conversion and revenue performance
- Work across international markets and multiple channels
- Be part of a centralised, high-performance CRO (Central Reservations Office)
What You’ll Own
- Manage group reservations across direct, OTA, and wholesale channels
- Proactively convert enquiries into confirmed business
- Build, negotiate, and optimise group quotes, including upselling opportunities
- Take full ownership of billing, deposits, and payment processes
- Ensure accuracy and efficiency across systems and platforms
- Collaborate with Revenue, Sales, and Operations to maximise results
- Build strong, lasting relationships with clients and partners
What We’re Looking For
- Fluent English + French (additional languages are a strong plus)
- Solid experience in hotel reservations (groups preferred) and customer service
- Ability to manage high volume and complexity with confidence
- Strong commercial mindset — you don’t just quote, you convert
- Excellent organisation, prioritisation, and time management skills
- Natural communicator with strong relationship-building ability
- Comfortable in a fast-paced, performance-driven environment
Tech & Tools
- Experience with PMS systems (MEWS is a plus)
- Familiar with OTAs, wholesale platforms, and booking channels
- Good working knowledge of Microsoft Office
What’s In It For You
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? Competitive base salary + performance incentives
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? Additional sales bonus directly linked to your conversion and revenue impact
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? Birthday day off
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? 2 free nights per year across Generator & Freehand properties
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✈️ Staff rates for you, friends & family worldwide
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?️ Gym membership contribution
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? Continuous learning & development tools
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? Social events and a vibrant, international team culture
Work Schedule
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Monday to Friday
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No weekends
- Stable working hours supporting a strong work-life balance
Career Growth
This is more than a job — it’s a career accelerator within a growing multinational company.
You’ll gain exposure and have opportunities to grow into:
- Senior Reservations / Key Accounts
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Revenue Management
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Sales or Commercial roles
- Team Leadership in an international environment
Why This Role Stands Out
- Work in a centralised expert hub managing complex, high-value bookings
- Gain exposure to international markets across Europe
- Move beyond operations into true commercial and revenue impact
- Join a company that is growing, evolving, and investing in its people
If you’re ready to move beyond transactional reservations and step into a role where you can drive revenue, influence outcomes, and grow your career, we want to hear from you.
“Turn enquiries into revenue. Turn a job into a career. Join Generator.”