Reservations & Groups Executive

We need an experienced and knowledgeable Reservations Agent to join our Central Reservations team based in Barcelona. As an experienced Reservations & Groups Executive, you will be confident in dealing with people, experienced in handling multiple reservation channels and thirty party channels; and possess a warm friendly personality.

WHO ARE WE

Generator is on a journey. Appropriate, given that we're a leading global lifestyle accommodation brand. The journey began in London, swung through a heap of European capitals on its way to dominating the world. Generator burst onto the scene in the Americas with the launch of Generator Miami and Washington DC and most recently took aim at the country’s biggest markets (NYC, LA, Miami and Chicago) with the acquisition of Freehand Hotels.

No biggie. Fast Company named us one of the top 50 most innovative global companies. We, of course, agree. And now this top 50 most innovative global company (did we mention that?) wants a pretty awesome Reservations & Groups Executive for our Central Reservations Office in Barcelona.

Our spaces are safe and seriously social, in the proudest part of the beating heart of the cities we love. Cultural action, creative pulse and an outstanding way to waste some of the finite time the universe has given you - that's what Generator offers. Holds true for staff and visitors equally, and while chic design is always the backdrop, every Generator in every destination reflects the unique beat of that city's heart.

BEING YOURSELF is the key to bringing the Generator story and brand to life.

NUTS AND BOLTS OF THE JOB

• Handle all reservations (individual & groups)
• Follow-up and conversion of bookings in accordance with budget
• Negotiate group quotes, cancellations and upselling
• Manage billing, deposits, PMS and payment
• Maintain excellent relationships with clients & agents.

Naturally this is not intended as an exhaustive list of duties. Other duties as may be reasonably required will form part of this job description.

WHAT’S IN YOUR DNA

• Must be native fluent English speaking with knowledge of Spanish language
• Outstanding time management and organization skills & ability to handle high volume of bookings
• Demonstrate a passion for delivering excellent customer service
• Have a genuine interest and enthusiasm for what you do
• Ability to build effective working relationships at all levels with diverse groups of colleagues in a way that appears natural and effortless
• You must be eligible to work in the EU to be considered for this role

YOUR ROCK STAR EXPERIENCE

• Have previous hotel reservations experience (2 years minimum)
• Experienced in working within a fast moving and dynamic Reservations environment
• Familiar with reservations for Groups, Online Travel Agencies, Wholesale and Individual bookings
• Commercially savvy to spot business opportunities and in-house upselling
• Knowledgeable of local market, the accommodation market, the specific selling points with the area
• Proficient in Microsoft Office products and Reservation Channels (online booking sites)
• Familiar with PMS systems, MEWS PMS would be an advantage

• Birthday holiday in addition to your yearly holiday allocation
• Incentive scheme based on audits providing the opportunity to earn a competitive compensation.
• Fertility Treatment Support Leave - up to three days' paid leave in any one year for an employee to undergo fertility treatment
• Employee Bounty Program providing opportunities to earn a compensation for new hire referrals with no cap on number of referrals made 
• Company contribution towards gym membership fees for all eligible employees – look good, feel good, work good
• Ideas Award - Quarterly award to double gross basic salary for 1 month to employee with most valuable suggestion/feedback
• 2 free nights’ accommodation across any of our Generator x Freehand properties globally
• Reduced room rates for staff as well as friends and family members (we operate in several locations across Europe & US so your next holiday is sorted)
• International career opportunities so you can travel the world while working with us (win-win!)
• Social events, celebrations calendar & various employee recognition schemes – we never ever need an excuse to let our hair down!
• Online learning tools to help you develop, learn and grow

That's cool. Send us your application in English. If you’ve got questions, get in touch!

Also, check out jobs.staygenerator.com or our social media pages. Here you may well find the answers to life, the universe and everything, including why there are no penguins at the North Pole. We look forward to hearing from you.

Join us and help us achieve our vision!