Technical Support Advisor (German‑Speaking)

Technical Support Advisor (German‑Speaking) – On‑site MA05

Contact Center | Barcelona, Spain

Experience the power of a game‑changing career

Want to be part of an innovative and growing team? Were a global technology and services leader that powers the brands of the future. We help well‑known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

If youre looking to grow and be inspired, as a Technical Support Advisor in Barcelona (On‑site), you will be part of a team of game‑changers who are powering the brands of the future in the fashion industry.

Career growth and personal development

This is a great opportunity to experience the power of whats next and develop friends for life at the same time. Youll receive full training, access to cutting‑edge technologies, and continuous support to help you succeed and grow in your career.

What you will do in this role

In everything we do, we believe in doing right by and for people — our clients, their customers, our people, our community, and our planet.

As a Technical Support Advisor, you will:

• Act as the first point of contact for dealers and end users, handling phone and email inquiries in real time
• Troubleshoot technical issues and provide timely, accurate resolutions
• Educate customers on product usage, updates, and best practices
• Create and manage support tickets to ensure proper tracking and resolution
• Collaborate with internal teams to resolve complex or escalated cases
• Maintain accurate customer records and documentation in internal systems

Your qualifications

We welcome people from diverse backgrounds who are curious, motivated, and eager to learn. Your natural talent for helping others and delivering outstanding customer experiences will make you a great fit.

You are a great match if you:

• Are proficient or bilingual in German with an advanced level of English
• Have a positive attitude toward working in a customer service environment
• Possess strong customer care skills and the ability to listen and understand customer needs
• Have at least 2 years of experience in Customer Service or Technical Support
• Can take ownership of customer cases and drive them to resolution or escalate when needed

Dont meet every requirement? No problem. We value diversity and encourage candidates from all backgrounds to apply. Well do our best to match you with the right opportunity.

Whats in it for you

We challenge conventions to deliver exceptional customer experiences. Thats why we invest heavily in our people, infrastructure, and capabilities.

In this role, youll benefit from:

• Full‑time permanent contract (39 hours/week)
• Schedule: Monday to Friday, 09:00 – 18:00
• Salary package: €20,500 gross/year + up to €2,000 gross/year performance bonus
• Central office location in Barcelona
• Fully paid training on the company and project
• Career development programs and access to specialized courses

Experience the best version of you

If this sounds like the perfect next step in your career journey, wed love to hear from you. Apply today and join a team where people grow, succeed, and thrive together.

Equal Opportunity Employer

We are committed to providing equal employment opportunities and a work environment free from discrimination and harassment. All recruitment decisions are based on business needs, job requirements, and professional qualifications.