Customer Support Advisor (Danish Speaking)
If you are an empathic person, a good listener, who has a problem-solving mindset and enjoys being a team
player, we have the right job for you!
The Role
As a Customer Support Advisor for Booking, you will be in charge of understanding and
identifying customer needs. You will be listening, responding, and mediating between
international travellers and accommodation suppliers from all over the world, always
ensuring a high level of customer service.
Clarify inquiries about service, payment, and technical requirements.
Provide accurate information and follow set processes via email and phone.
Mediate solutions between partners and guests to ensure a seamless travel experience.
Requirements
Languages: C2 level Danish and advanced English.
Communication: Excellent interpersonal skills, both written and spoken.
Technical: User-friendly PC skills (Office 365, CRM Databases, and internal platforms).
Mindset: A problem-solving, solution-driven, and positive mentality to handle tricky customer issues.
Approach: Goal-oriented, open to changing priorities, and a natural affinity with accommodation
platforms.
Experience: Previous experience in customer service or contact center environments is highly valued.
Desirable Competencies
Process Excellence Systematically improving workflows to enhance efficiency and quality.
Emotional Intelligence Understanding and managing emotions to foster positive relationships.
Solution Orientation Approaching challenges with a focus on finding practical, effective answers.
Critical Thinking Evaluating information to make informed decisions based on data insights.
Join the World's Leading Travel Platform in Barcelona
What We Offer
Contract & Salary
Salary: €22,249 gross/year.
Schedule: 38.5h/week (Mon-Sun), rotating
shifts 09:00-20:00.
Stability: Temporary to Permanent evolution
based on business needs.
Holidays: 27 working days per year.
Benefits & Culture
"Feel Good" Program: Spanish lessons, group
activities (volleyball, running), and social
events.
Healthcare: Free private health insurance
(upon permanent contract).
Location: Modern office near Glories
(Westfield), well-connected by transport.
Growth: 3 weeks of initial training and ongoing
personal coaching.