Delivery Senior Specialist

Summary: Travel Distribution Operations brings together worldwide activities related to delivery services, go-to-market, learning, and supporting customers across the full lifecycle. In Delivery Management, we take ownership of diverse delivery activities, coordinate expert resources across multiple domains, and support the commercial organization as a key operational entry point for customers and stakeholders.

You will coordinate end-to-end delivery initiatives for travel seller customers across Europe. You will act as a trusted point of contact for customers and internal stakeholders, guiding scope, timelines, risks, and reporting to ensure predictable delivery and continuous improvement.

In this role you’ll

Main responsibilities

• Own end-to-end delivery projects, defining scope, milestones, risks, and escalation paths to support reliable delivery outcomes.
• Coordinate cross-functional delivery teams, aligning priorities and ensuring the right expertise is engaged at the right time.
• Partner closely with customers and commercial stakeholders (Pre-Sales, Account Management, Customer Success) to manage expectations and ensure smooth communication throughout delivery.
• Provide clear delivery governance and reporting, covering timelines, deliverables, risks, mitigation plans, and KPIs to support decision-making.
• Capture feedback and identify improvement opportunities, translating learnings into stronger delivery practices and added value for customers.

About the ideal candidate

• University degree or equivalent professional experience.
• Experience in customer-facing delivery, implementation, consulting, or project environment (travel industry experience is welcome; comparable industries are also relevant).
• Experience and knowledge of delivery/project management fundamentals (scope, planning, risk management, stakeholder management) and comfort working in cross-functional, matrix teams.
• Ability to understand travel agency workflows (or motivation and curiosity to learn them quickly).
• Proficient English communication skills and additional European languages are welcome, especially French).
• Comfortable using collaboration and delivery tools such as Microsoft 365, Jira, and Confluence (or motivated to learn).

What we can offer you:

💰 A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer.

🌎 A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.

🎓 Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.

🤗 A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.

🌟 A hybrid working model - We want our employees to do their best work; however the hybrid model works best for them.

🌈 A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.

📈 A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.

🎯 A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.  

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.