Senior Customer Success - Travel Tech

Barcelona | AI & Travel Tech Startup

At SMYT, we are partnering with one of the most exciting AI travel-tech startups in Europe to find a Senior Customer Success Manager who wants to build, influence and grow in a fast-scaling environment.

This is not a traditional Customer Success role. We are looking for a travel industry-savvy, tech-oriented professional who enjoys being hands-on with customers, navigating operational complexity and building strategic relationships with enterprise clients in a fast-scaling AI environment.

Backed by influential industry investors and already partnering with globally recognized travel companies, this startup offers the rare combination of entrepreneurial energy, strategic vision and strong market credibility. You will join a VC-backed company transforming how OTAs and TMCs operate through AI-powered automation, working with international clients and directly alongside the founders.

What will you do?

You will own the customer journey end-to-end for a portfolio of strategic accounts:

• Lead onboarding and adoption processes
• Build strong relationships with key stakeholders
• Act as the main point of contact for operational and product-related topics
• Work closely with Product & Engineering teams to solve issues and improve customer experience
• Monitor customer health, usage and engagement
• Drive retention and identify expansion opportunities
• Help build scalable Customer Success processes as the company grows

This is a highly collaborative and hands-on role where your impact will be visible from day one.

What are we looking for?

• 3–6 years of experience in B2B Customer Success, Account Management or similar client-facing roles 
• SaaS travel-tech / travel tech operations experience
• Experience working in high-growth startup environments
• Strong communication and relationship-building skills
• Operational mindset with strong ownership mentality
• Comfortable working with technical teams and product-related topics
• Proactive, organised and solution-oriented profile
• Fluent English and Spanish

What will most valued:

• Experience managing enterprise-level clients
• Familiarity with CRM, support or project management tools
• Exposure to AI, automation or integrations environments
• Experience managing customers with meaningful contract values
• Travel industry familiarity (TMCs, OTAs, GDS systems)
• Experience with data/BI tools (dashboards, basic analytics)
• Experience with issue tracking tools (Linear, Jira, Asana)
• Experience with CRM and CS tools (HubSpot, Intercom, etc.)

Why this opportunity?

• Join an early-stage company with real momentum backed by solid 
• Work directly with founders and influence how Customer Success scales
• International environment with enterprise travel-tech clients
• Clear growth opportunities as the company expands
• High ownership and visibility from day one
• Collaborative culture focused on trust, autonomy and continuous learning
• Co-Founder & CTO

Conditions

• Compensation aligned with seniority, experience and growth potential  (fixed + variable)
• Private health insurance
• Based in Barcelona ( With flexibility as needed)
• Flexible and dynamic working environment
• Occasional international travel

If you are excited by the idea of joining an ambitious AI startup at an early stage, helping shape its growth journey while working at the intersection of technology, operations and customer success, this is your opportunity.